Refund & returns policy

For patient safety, prescription medication that has left the pharmacy cannot be returned to stock or resold, and is not eligible for refund except in the cases below.

• The wrong item, strength or quantity was dispensed.
• The product arrived damaged, opened or with compromised packaging.
• The product arrived after its expiry date or outside required temperature range.
• A pharmacist cancels the order during prescription review.
• The order never arrived and the carrier confirms it as lost.

Unopened, sealed OTC and wellness products may be returned within 30 days of delivery for a full refund of the product price.

Email sales@healthprimerx.com with your order number and photos where relevant. We respond within one business day and issue approved refunds to the original payment method within 5–10 business days.

Orders can be cancelled at no cost any time before they are dispatched. Prescription orders can be cancelled at any point during pharmacist review.